Lavender Creek Co. has a 100% customer satisfaction guarantee policy. If you’re looking to return or exchange your order for whatever reason, kindly let us know. We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- Print the prepaid return shipping label that you will receive by email
- Send all items back to us using the label provided
Email us at email@example.com if you have any questions at all.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Please allow 1-2 business days (excluding weekends and holidays) after receiving your order confirmation for your order to be processed. You will receive another notification when your order has shipped. If you need any assistance with your order, please contact us immediately at email@example.com. We will not be able to make changes to your order after it has shipped, and we are happy to help you place your order. Please double check that you have entered the correct address. If an order is returned due to an incorrect address, we will refund the order less the shipping fee.
Domestic Shipping Rates
Free shipping for orders over $25! Shipping charges for orders less than $25 will be calculated and displayed at checkout.
International Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lavender Creek Co. is not responsible for these charges if they are applied and are your responsibility as the customer.